WEBMAIL FREQUENTLY ASKED QUESTIONS:
How do I log in to web mail?
Can I log in to web mail from anywhere?
Does your system block my email?
What is the quarantine?
Why am I getting this Quarantine Report Email?
How often will I get this report?
Can I turn this Quarantine Report off?
I don't want you holding any of my mail.
You stopped an email that I wanted.
What can I customize in web mail?
How do I customize my web mail?
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How do I log in to web mail?
To log in to web mail you would go to our home page at http://www.usawide.net . In this page you will click on USAWide Webmail at the lower right corner of the screen. You will then be prompted to log in with your E-Mail Address and Password. Fill in the information and then click Login. The first page that you will come to will be your inbox. This will display any messages that you have read previously through web mail or new messages.
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Can I log in to web mail from anywhere?
Yes, you can log in to web mail from any location in the world that has internet access.
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Does your system block my email?
USAWide employs the power of Vircom, Inc's Modus3 mail server which uses one of the most sophisticated spam scanning techniques available. No software is perfect so there is a possibility for an error or "false-positive". If you are seeing spam come through the filter or some of your emails are being blocked, you are in control of the tightness of our filter per your account. To change this setting Login to web mail and click on the settings tab. Then click on the Anti-Spam button on the left side. On the level setting you will have four different settings, Disabled, Normal, Strong and Extreme. Adjust this accordingly and then click on save at the bottom.
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What is the Quarantine?
The Quarantine is a separate mailbox within your mailbox. If the USAWide.Net mail server believes that the mail that it has received is spam it will send it to the quarantine rather than your inbox. You can access the quarantine by logging on to Web-Mail through our home page (http://www.usawide.net). From there you can click on USAWide Web mail in the Lower right hand corner of the webpage. Log in using your E-Mail Address and password. Once you are in the web mail system you can click on the tab up at the top labeled Quarantine. In this folder you will find all the spam and viruses that USAWide's e-mail has blocked. If you find a message in the quarantine that you would like simply put a check in the box at the beginning of the message line and then click on the release button at the bottom of the list. After you have released the message you should find the message that you released in your inbox. If you'd like to get rid of a message in the quarantine, put a check in the box at the beginning of the message line and click on the delete/undelete button. After clicking on this button it should put a line through the message you selected to delete. To get rid of the message completely you would then click on the purge deleted messages button. If this button is not pushed after the delete/undelete button the message will not be deleted.
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Why am I getting this Quarantine Report Email?
Our mail server sends out a "Quarantine Report" every three days. This report will contain a list of all messages that are currently contained within the quarantine. From this report you can delete messages from the quarantine or release messages to yourself. Reporting is completely optional though recommended. If you would like the reporting feature turned off please contact support@usawide.net or call 1-800-637-1065 or 1-888-872-0358.
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How often will I get this report?
The quarantine report is sent out ever 3 days by default. If you would rather receive it more often or less often (1 - 15 days) please contact support@usawide.net or call 1-800-637-1065 or 1-888-872-0358.
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Can I turn this Quarantine Report off?
The quarantine report can be turned off however not recommended. If you would like the report to be turned off please contact support@usawide.net or call 1-800-637-1065 or 1-888-872-0358.
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I don't want you holding any of my mail.
If you would like the spam filtering service turned off on your account you are in control of this by logging in to web mail. Then you would click on the settings tab. Within the settings tab you would click on the Anti-Spam button the left side of the screen. You would then go to the level setting and set it to disabled. From this point the mail server should then no longer filter your email for spam, viruses will still be blocked or sent to quarantine.
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You stopped an email that I wanted.
If our mail server has stopped an email that you wanted all you would need to do is log in to web mail and go to the quarantine folder. In the quarantine folder you would put a check in the box in front of the message line, then click on the release button at the bottom of the list.
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What can I customize in web mail?
USAWide's web mail is very customizable, from the amount of messages it displays on a page to how strict the filters are. Below is a list of the different selections able to be configured in web mail.
- General (Read Only)
- Home (Read Only)
- Business (Read Only)
- Vacation (Auto Reply)
- Anti-Virus
- Anti-Spam
- Attachments |
- Reporting
- Blacklist
- Whitelist
- Aliases (Read Only)
- Display
- Accounts
- Options |
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How do I customize my web mail?
Web mail can be configured completely to your needs in many different ways. Below are some descriptions of each of the selections mentioned in the previous topic.
Selection |
Description |
| General (Read Only) |
This is a read only field that may display basic information, if information is not listed, it does not mean we don't have the correct information on your account. No information in this screen is ever viewed by any other person than the staff of USAWide.Net |
| Home (Read Only) |
This is a read only field that may display basic information, if information is not listed, it does not mean we don't have the correct information on your account. No information in this screen is ever viewed by any other person than the staff of USAWide.Net |
| Business (Read Only) |
This is a read only field that may display basic information, if information is not listed, it does not mean we don't have the correct information on your account. No information in this screen is ever viewed by any other person than the staff of USAWide.Net |
| Vacation (Auto Reply) |
Set a Auto-Reply when you are going on vacation or are not going to be able to read your mail for a while. If this is a business email address you may also use this feature to let your customers know that you've received their email and will get back to them as soon as possible. |
| Anti-Virus (Read Only) |
This is a read only field that displays the current settings on the email account. This is a read only screen so that we can insure that all email accounts are virus scanned for your protection. If there is something that you require to be changed in this screen please contact support. |
| Anti-Spam |
This selection will control the strictness of the Spam filter and it can be turned off from this location. Please be aware that some email accounts have been known to receive up to 100 unsolicited emails per day which can cause your mail box to fill up very quickly. |
| Attachments |
The strictness of attachment scanning can be adjusted or turned off on this page. Please note that the attachment scanning help prevent the possibility of a new virus getting through before virus scanners can catch it. |
| Reporting (Read Only) |
This is a read only page that will display the current setting for the frequency of the quarantine reports. If you would like this setting changed please contact support. |
| Blacklist |
Please note this is a very powerful setting that can cause you to loose many emails. Add an email to the blacklist if you do not want to receive email from a specific person. |
| Whitelist |
Add an email address to the whitelist that you would like to bypass spam scanning. |
| Aliases (Read Only) |
This is a read only page that will display any aliases pointed to your account. |
| Display |
Use this page to change the way web mail displays your messages. |
| Accounts |
Use this page to add additional accounts to your web mail and only go to one place to check multiple mail accounts even if they are not with USAWide.Net |
| Options |
Use this page to set the way a message displays your name when you send out a message, add a signature at the bottom of your emails when they're sent out, as well as other settings that will affect the way a message is sent out from web mail. |
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